How to use the owner portal?

Discover a video tutorial and the Step-by-Step procedure to properly use the owner portal

Transparency with owners is the key to your success as a vacation rental business. Through sibo, Property owners can access their own portal to be aware about every relevant information related to their listings.

The Process

Step 1: How to create a new access to sibo for an owner?

• Click on the "Management" tab, then select "User management," and choose "Owner" from the menu.
• Click on the "Create Owner" button.
• Fill out the required information about the owner in the form, including name and email.
• In the "Main Account" field, search for the account to link.
• Select or search for the city where the owner will have access, then click "Apply" to confirm.
• In the "Properties" field, select the properties that the owner will be able to monitor on the dashboard, then click "Apply."
• Choose one or more of the four permissions that the owner will have at their disposal. You can learn more about permissions by hovering over the question mark.
• Select the name of the report from the “OWNER REPORTS” list to give access to the listings and performances to the owner.
• Complete the account creation process by clicking the "Add owner" button.

Step 2: How can you sign in to the owner portal ?

• Go to login page on your browser
• Sign in with the email address that was used to create your access
• Once logged in, you will currently have access to the Multi calendar and the Reports page with every permissions you allowed during the portal configuration.

Step 3: On the multi calendar page, what are the different possibilities for the owner?

Here are the actions allowed to the owner on the multi calendar section:

• The first one, gives him the ability to access his listings calendar.
• The second one grants permission to block/unblock dates on the calendar.
• The third one allows the owner to enable price display and view the rate per night of every property.
• The fourth one allows viewing reservations and other details in tooltips when hovering over a booking or a blocked date.
  

Step 4: On the reports page, what can see the owner?

On the Reports page, the owner will access a very detailed analytic report showing the most important metrics related to his listings activity and performances.

The filtering section allows users to select a specific period, destination, and apartments to track.

Owners will then enjoy very valuable data and key metrics such as:

• ADR: Average daily rate
• Revenue
• Check-In Volume
• LOS: Average length of stay
• Revpar: Revenue Per Available Room
• Owner payment: Net amount that the owner should receive

Another interesting indicator is the Revenue Breakdown to know where your bookings come from.

A table summarizing the occupancy rate, revenue, and owner payments.

A final table showing the distribution of bookings.

Tips:

Permissions explanation

• "Multi Calendar – View Calendar Page" : Owners having this permission can view the "Multi Calendar" in the sibo menu.
• "Multi Calendar – Block/Unblock Dates" : Owners having this permission can Block / Unblock dates.
• "Multi Calendar – View Prices" : Owners having this permission can see (and use) the toggle of "Prices".
• "Multi Calendar – View Booking Info Tooltips" : Owners having this permission can see the tooltips when they hover a booking or blocked dates.

Updating data

• The owner portal is updated twice a day.